PRIVACY POLICY

We take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our App or Website ("Platform"). By using this Platform, you agree to the terms of this policy.

1. Purpose of This Platform

Our Platform is designed to protect customers from spamming, marketing promotions, pressure sales tactics, and unwanted communication. You remain in full control of who can contact you, how, and when.

2. No Sharing of Your Personal Contact Details

• We never sell, rent, or share your contact information (e.g., phone number, email, WhatsApp number) with any of our merchants, partners, or third parties.
• Your identity remains fully anonymous unless you choose to reveal it via in-app settings.
• We strongly discourage merchants from requesting or sharing personal contact information. Doing so violates our core privacy standards.

3. Secure Communication Channels

Our Platform provides built-in chat, audio, and video calling features, allowing you to:

• Communicate securely without revealing personal contact details.
• Enable or disable communication features per merchant, per enquiry, or globally at the app level.
• Decide who can or cannot contact you — your privacy, your choice.

4. Customer Control Over Communication

You have complete control to:

• Block or mute communication from specific merchants.
• Disable all contact methods for selected enquiries.
• Report merchants who breach privacy protocols or attempt to contact you outside the Platform.

We are committed to enforcing these boundaries and will take strict action against violations.

5. No Promotions or Spam

• We do not allow unsolicited marketing, promotional messages, or pressure sales calls from any merchants using our Platform.
• Any such activity will be considered a breach of our terms and may lead to merchant suspension or ban.
• Customers can report spam or harassment, and we will investigate swiftly.

6. Your Data, Your Rights

• You can view, edit, or delete your account information at any time.
• You may request a summary of the data we store.
• We do not track or profile your activities for advertising purposes.

7. Account Deletion Option

• If you decide to stop using our service, you can use the Delete Account option available within the app.
• Upon confirming the deletion, all your records will be permanently removed from our system.
• This process is irreversible, and your data will no longer be accessible.

8. Security Practices

We use industry-standard encryption and data protection techniques to safeguard your personal information, chat history, and communication logs. Access to your data is restricted and protected with multiple layers of security.

9. Policy Updates

We may update this Privacy Policy from time to time. Significant changes will be notified via the app. Continued use of the Platform after updates implies acceptance.

10. Contact Us

If you have any concerns or questions regarding this Privacy Policy, please contact our support team or use the in-app AI assistant for immediate help.